Business Process Re-engineering
Business Process Re-engineering (BPR)
Redesigning core business processes improve productivity, cycle times and quality. Symptai rethinks your existing processes to deliver more value to the customer. We take the time to understand your current processes and the core of your business. With an adequate understanding of your business, we redesign existing processes leveraging the use of technology to achieve your vision of efficiency, cost savings, and service quality.
IT Process Review
IT is a mission-critical service delivery mechanism for companies that rely on computing resources to keep their businesses operating and generating revenue. We help you define and implement a documented, repeatable process that assists in implementing new and maintaining current IT services.
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We create a service strategy that addresses business processes, corporate governance and compliance, policies, corporate culture and decision-making, and ensures that the business is geared for service improvement. The next phases cover the transition to testing and quality control and how to manage services once they're being used in production. Finally, we help to ensure that policies and procedures are followed, that service level agreements are met and that operational lessons learned are incorporated into existing and future service refinements.